FAQ's
Frequently Asked Questions
Purchasing Questions
Are the Rolex watches sold by WatchLux genuine?
Absolutely. Every Rolex watch we sell is 100% authentic, sourced directly from authorized dealers. We conduct rigorous multi-point authentication processes to ensure the genuineness of each timepiece.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location. You can view specific shipping details during the checkout process.
Can I purchase a watch if I'm not in the country?
Yes, we welcome international customers. We handle customs documentation and ensure secure, insured international shipping.
Is your site secure?
Absolutely:
- 256-bit SSL encryption
- PCI DSS compliant payment processing
- Secure customer data protection
- Regular security audits
What warranty do you offer?
We provide 5 years WatchLux warranty
Payment Options
What payment methods do you accept?
We accept bank transfers and any secure online payment methods
Are there any hidden fees?
No. All costs are transparently displayed during checkout, including:
- Watch price
- Shipping costs
- Applicable taxes
Shipping and Delivery
How long does shipping take?
-Domestic: 3-5 business days
-International: 5-10 business days Exact delivery times are provided at checkout.
Is the watch insured during shipping?
Yes, all watches are fully insured and require signature upon delivery for maximum security.
Selling a Watch
How do I sell my watch?
Selling your watch to WatchLux is simple and secure. Gather your watch’s documentation, take clear photographs, and submit them through our website’s selling section. Our expert appraisal team will review your submission and provide a no-obligation quote. We offer a transparent, hassle-free process that ensures you receive a fair market valuation for your timepiece.
What if I am not happy with my offer?
If you’re unsatisfied with our initial quote, our appraisers are ready to provide a detailed breakdown of the valuation. We’ll explain the factors influencing the price, including market conditions, watch condition, and rarity. There’s no obligation to accept the offer, and we welcome the opportunity to discuss the valuation further.
How do I get paid?
WatchLux offers multiple payment methods including bank transfer, company check, PayPal, and secure wire transfer. Once you accept our offer, we process payments quickly, typically within 24 to 48 hours. Our goal is to provide a secure, transparent, and efficient payment experience.
What is required from me to sell my Rolex?
To sell your Rolex, provide original purchase documents, warranty card, service history, and clear photographs. Include the watch’s serial number and a detailed description of its condition. Original box and papers can significantly enhance the watch’s value.
Still Have Questions?
If your question isn’t answered here, please don’t hesitate to contact our customer support team. We’re always happy to help!
