Returns
Return Policy
At our Rolex Store, our primary goal is to ensure complete customer satisfaction. We offer a comprehensive “no questions asked” 3-day refund policy designed to protect both our customers and the exceptional value of our luxury timepieces.
Standard Return Guidelines
Every return must follow our carefully crafted process. Customers have a 3-day return window from the date of receipt. To initiate a return, you must first contact our customer service team. The returned watch must be in exactly the same pristine condition as it was sold, with all original accompanying materials preserved perfectly.
Rolex Factory Stickered Watches
Our factory stickered watches require special attention. The original Rolex factory stickers are a critical component of the watch’s authenticity and value. These stickers must remain completely unremoved. Should the factory stickers be compromised, we reserve the right to reduce the refund by up to 20%. Each return will be meticulously evaluated by our expert team to determine the impact on the watch’s value.
Return Inspection Process
Upon receiving a return, our specialized watch experts conduct a comprehensive inspection. They carefully examine every detail of the timepiece, verifying its condition matches the original sale state. This thorough process ensures we maintain the highest standards of quality and authenticity for every Rolex we sell.
Refund Calculation
Our transparent refund process calculates the final amount by subtracting return shipping costs and transaction fees from the original purchase price. We use this method to cover our operational expenses while providing a fair return experience.
Important Considerations
Return shipping is the responsibility of the customer and must be fully insured for the watch’s complete value. Our policy applies exclusively to online sales, with in-store and international purchases being final. We recommend careful packaging and insured shipping to protect your valuable timepiece during transit.
Personalized Assistance
Our dedicated customer service team stands ready to guide you through the return process. Whether you have questions about our policy or need help with a return, we’re here to ensure your complete satisfaction.
Contact Us:
- Phone: +1 212-858-0832
- Email: [email protected]
We appreciate your trust in our commitment to exceptional timepieces and customer service.
